Human Resourceand effective communicator and trainer.Inspire a team commitment to company goals,management objectives and high quality performance standards. Computer in use and development of data collection,and spreadsheet programs for accounting,statistical analysis and reporting functions.Assisted in computer systems installations andfull training of employees.with and established track record for identifying complex problems;resourceful and inventive in developing and implementing creativesolutions with enhanced sensitivity to cost,efficiency and deadlines. EXPERIENCE 1993-Present Silver Guard Insurance Agency TRAINING COORDINATOR Develop training curriculum,aids and materialsto instruct staff in division operations,corporate policy and procedure,and to maintain on-going personnel development in knowledge of current practices,increase job performance skills andmaintain quality assurance for al office operations. Conduct highly effective classroom sessions and hands-on training encompassing billing,benefits,insurance industry regulations and relevantlegal issues. Specialize in investigating medical malpractice cases. 1991-1993 Orange community medical center MANAGER Managed and supervised daily credit and collections operations withresponsibility for client billing and managing free care peograms.Controlled operating budget and contributed to overall budget planning.Analyzed accounts status and implemented appropriatecollections procedures;facilitated clear communications with service vendors;worked effectively with attorneys in cases involving legal proceedings. 1987-1991 Contemporary Temps ASSISTANTMANAGER Collected insurance statistical data;implemented cost avoidance programs and conducted training of temporary employees in billing procedures,goverment benefits programs,health cardbenefits issues,and insurance industry regulations. EDUCATION Bachelor of science in business administration,1988 Coker College-Hartsville,SC Skills section draws attention to candidate’sacquired professional qualifications. Chrono-functional resume has the strength of chronological format and the flexibility of functional format.
