Phase II CARD
A: WHAT IS IMPORTANT WHEN
Planning a presentation
Finding out about the audience
Researching the topic
B: WHAT IS IMPORTANT WHEN?
Aiming to improve customer service
Staff training
Customer satisfaction
C: WHAT IS IMPORTANT WHEN ?
Managing a project
Encouraging teamwork
Keeping to schedule
Phase III Card
Programme for New Staff
The manufacturing company you work for would like to introduce a full programme of training for new staff.
You have been asked to help prepare the programme.
Discuss the situation together, and decide.
What should be covered by the training programme
How else new staff can be helped to settle into their jobs as quickly as possible
